Administration & Support Officer (Claims & Collections) in GCC Bucharest - Allianz - ROMANIA

Job description

What you do

Creating and updating C&C files and assigning them to the C&C user
Closing of C&C files when requested
Communicating (written)/via phone calls towards PH - Broker/Debtor
Chasing documents and information missing per mail & transferring the gathered information to the relevant stakeholders
Executing payment management tasks including the recording of received payments, informing collections, allocating recoveries to claim files, informing relevant stakeholders about payment, answering PH questions, etc
Creates reports
Calculate Share of recoveries that is due to Allianz - after claim indemnification
Executing Collections fees management tasks including invoicing collection costs to SU's, Calculating success fee for PH and recharging and invoicing legal fees to PH
Check open items on transitory accounts and help PM with the relevant information/actions,for clearing.
Taking care of correct data entry and maintaining data quality
Escalation to local teams and including account manager in case of unresponsive customers (chasing)
Particpating to test campaigns (corrected defect, RFC)
Lodge Insolvency Claims, with the Insolvency Practitioners to start the Divident recovery process on Insolvency Paid Claims
Manage Monitoring of Non Inclusive Files - after claim indemnification
Manage the Inbox of the Generic Email Address,for each C&C Department / BU , answering to PH queries and distributing correspondence.

What you bring

Educational requirements

Student or bachelor degree in Administration, Finance/ Accounting, Law or Insurance is preferable

Functional knowledge

Good understanding of Claims and Collections processes and KPI, reporting and systems is an advantage
Working knowledge of English language (good level)
Fluent in Italian (both written and verbal) - mandatory
Good user of MS Office package, especially Excel (intermediate level)

SAP Knowledge is an advantage
We are seeking innovative thinkers with a strong understanding of artificial intelligence and its applications to join our dynamic team.

Business expertise

6 months to 1 year experience in customer service or Data Entry Activities would be an advantage

Interpersonal skills