Account Services Rep/Senior | Hybrid

Job description

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

 

What you do:

 

·  Claims Management:  Operate under limited supervision to guarantee claims accuracy and deliver outstanding customer service. Analyze and adjudicate life insurance claims, including living benefits and death claims. Collaborate with internal partners such as Underwriting, Actuarial, and Legal departments, as well as external investigative resources, to manage complex claims, including contestable claim investigations. Investigate, evaluate, and determine appropriate actions for submitted claims, applying extensive knowledge of Allianz's business, products, customers, and operations while adhering to established guidelines, policies, procedures, and regulations. Consistently meet or exceed quality and service standards.
·  Workload Management:  Efficiently handle reinsurance, correspondence, reports, and projects to ensure smooth operations.
·  Documentation and Reporting:  Maintain comprehensive and precise records of claims activities, including relevant documentation, correspondence, and investigation findings.
·  Service and Process Improvement:  Proactively identify opportunities for service and process enhancements, analyze trends, and propose changes to ensure accuracy and efficiency. Utilize extensive process knowledge to anticipate customer needs, identify potential issues, and develop recommendations for resolution.
·  Special Assignments:  Engage in special projects as needed to support business objectives.

 

What you bring:

·  2-3  years experience required: Allianz Operations, Insurance or Financial Industry, in various customer service focused areas
·  High school diploma required

 

 

Base Salary Range: $57,000 - $114,000

Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program. 

 

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.

 

71824 | Customer Services & Claims | Professional | Allianz US Life | Full-Time | Permanent
 

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation, or any other characteristics protected under applicable laws and regulations.

 

Join us. Let's care for tomorrow.

Nearest Major Market: Minneapolis