Account Services Rep Associate | Hybrid - Allianz - Minneapolis

Job description

Hiring Manager: Derek Eibensteiner

Recruiter: Sam Snelson (Samuel.Snelson@allianzlife.com) | Please email me after you have applied with an attachment of your resume.

Pay Band: 2

Employee Referral Information: Employee Referrals should be sent via email to the assigned recruiter for the role. Please include the job title, job reference code, and the referral's resume. Referrals must be position-speciﬁc or no referral award will be given.

Internal Background Check Information: Allianz Life requires a criminal background check, credit check, and/or social media check as needed for all positions requiring securities registrations, oﬃcer level and above positions, and positions included in the Allianz Group Fit and Proper Policy.

What you do:

**Required to be on-site 5 days a week for the first 8 weeks of this position, will revert to Hybrid schedule at the end of the 8 week period**

Under limited supervision, responsible for effectively managing customer service requests and inquiries by accurately applying knowledge of Allianz's business, products, customers, and operations. Successfully influences business results by: establishing and maintaining effective customer relationships; ensuring a high degree of productivity and quality; including recommending process improvements and increasing digital adoption. Accountable for adhering to established guidelines, policies and procedures and meeting/exceeding all benchmarks.

· Respond to and process varied customer service requests and inquiries by applying foundational department knowledge of business, products and customers. Follow established practices and standards while meeting or exceeding quality and service levels.

· Build and maintain customer relationships by demonstrating strong interpersonal skills, effective communications and interactions resulting in a positive impact to the business. Influence business results by providing proactive customer service, education and communication. Provide customized service and take ownership as needed. Responsible for ensuring that distribution partners are aware of operational processes and changes.

· Coordinate and assist with team and department projects including participating in identifying and implementing process improvement idea. Participate in special assignments as required to meet business needs.

What you bring:

· 1+ years’ experience required: Allianz Operations, Insurance or Financial Industry, in various customer service focused areas

· 4+ years of Life Insurance specific experience required or ability to obtain LOMA FLMI Level 1 required within 1 year of employment

· High school diploma required

Base Salary Range: $40,000 - $80,000

Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program.

Offers “Allianz”

Job description