VIE - Customer Support (AMESC)

Job description

Job Description:

The Volunteer for International Experience (VIE) is a unique international program sponsored by the French Ministry of Economy, Finance and Employment, open to Airbus to offer young professionals the opportunity to have valuable paid work experience abroad in a technical or business function.

The VIE is a specific contract, under Business France’s eligibility criteria.

VIE Main Requirements:

· 
European Union citizens (plus Norway, Iceland, Liechtenstein, and Monaco), graduates up to and including 28 years old

· 
Have fulfilled military obligations for their country, if any

· 
For more information: http://www.civiweb.com/international/default.html (in English, German, Italian and Spanish)

· 
The contract duration of VIE is between 6 to 24 months.

A VIE for a Customer Support has arisen within Airbus (Commercial Aircraft) in Dubai. You will join the Customer Services Africa Middle-East (AME) Business Development team.

Airbus has identified Africa & the Middle-East as a prospect for growth of Services business and a key enabler to bring customer proximity to our airline customers. The job holder will be responsible for supporting the business development team in the following areas: Market Analysis & Insights, and Business Development Projects within the region.

Your challenes:

Customer Satisfaction Improvement Programme (CSIP)

· 
Yearly survey run by Airbus Customer Services.

· 
Assist in the preparation and execution of the yearly Customer satisfaction survey (CSIP), ensuring timely collection of data and responses.

· 
Support in analyzing survey results and compiling reports.

· 
Help track actions and follow-up on Customer feedback to improve satisfaction.

Regional Performance Dashboard

· 
Assist in the design and maintenance of a regional performance dashboard to monitor key metrics across the Customer Support function.

· 
Ensure data accuracy and timely updates for key stakeholders.

Standardization of Presentations

· 
Support the standardization and updating of Customer Support presentations across the different Customer Support representatives, ensuring consistency in messaging and format.

· 
Collaborate with AME regional teams to gather insights and align content.

Escalation Process Support

· 
Assist in the escalation process for Customer irritants and issues, tracking of escalations to closure.

· 
Help coordinate between internal teams to ensure effective communication and follow-through.

Support to Transversal Activities

· 
Contribute to cross-functional initiatives and activities that improve the overall Customer Support experience.

· 
Assist in organizing team workshops, training, and collaboration efforts across different departments.

Your boarding pass:

· 
Strong analytical skills and attention to detail.

· 
Proficiency in Google Suite; experience with data visualization tools is a plus.

· 
Excellent organizational skills.

· 
Ability to work collaboratively in a team-oriented environment.

· 
Fluent in English.

· 
Background or interest in Aviation is preferred.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Africa and Middle East FZE

Employment Type:
VIE, VISC

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Experience Level:
Entry Level

Job Family:
Leadership

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