Support & Service Management

Job description

Job Description:

Responsibilities:

Policy & Process

· 
Apply commercial, pricing and distribution policies & processes (ex: sales funnel, demand management)Maintaining all company certificates

Forecast

· 
Develop and submit to Head of Sales S&S SEAP accurate forecast for the assigned accounts

· 
Responsible for the accuracy and currency of data in CRM tools (Siebel...)

Offers & Sales

· 
Responsible for S&S Sales campaigns for assigned accounts as per her/his mandate, including achievement of financial objectives (Gross margins, Down payments and Cash collection)

· 
Support the preparation of winning offers with accurate sales inputs — capture plan, sales strategy, win price, drivers to customer satisfaction. -based on market knowledge

· 
Negotiate and conclude contracts within the delegated mandate

· 
Escalate for approval by the relevant management (MD CC and/or Regional S&S Sales) deviations to the policies beyond the delegated mandate

· 
Responsible for cash collection

Customer Relation

· 
Lead and/or participate to the Front Office team (Clear & Efficient Front Office) for the assigned accounts

Customer Satisfaction

· 
Responsible for the identification and measurement of all S&S Sales drivers of Customer Satisfaction) for the assigned accounts

Business Development

· 
Support Implementation of All or Regional Business Development initiatives. Provide return of experiences

BDSI, Business Ethics & Compliance

· 
Apply Airbus Helicopters policy

· 
Contribute to BDSI Files preparation

Offsets & Industrial Participations

· 
Identify local Offsets or Industrial Participation demands or needs

· 
Propose orientations / guidelines for industrial participation and specific Offset solutions

Team Management

Where applicable and in collaboration with the relevant HR representative,

· 
Lead and motivate the local S&S Sales Force

· 
Plan, review and manage local staffing, resources deployment and utilization

· 
Conduct goals setting, performance evaluation, compensation and incentives reviews

· 
Identify, assess, manage and develop the required Regional competencies and skillsets; define development, succession and retention plans

· 
Demonstrate, encourage and develop Airbus Leadership Model behaviors and ways of working within teams

· 
Promote and live by the Airbus Values

Academic/Educational Requirements

· 
Bachelor degree in Business Administration, Management, Engineering or related field.

Required Skills/Experience

· 
Experience in aviation business or relevant

· 
Capability to adapt and handle strong cultural differences

· 
Customer oriented, business driven, entrepreneurial mindset with technical background

· 
Good team player and able to work under pressure

· 
Dynamics, self-motivated and outgoing personality, willing to travel

· 
Good command of Thai and English communication skills

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Helicopters (Thailand) Ltd.

Employment Type:
Permanent

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Experience Level:
Professional

Job Family:
Customer Account and Service Management

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.