ROO Coordinator

Job description

Job Description:

Email Management

· 
Managing KUL ROO Inbox by analyzing the request and ensure on-time response to all enquiries

· 
Segregate task between Good receipt Blockages (GRB), Repair Order Blockages (ROB) and Loan Order (LO) activity and highlight for urgent request

· 
Revise repair Order based on customer needs such as amend Part Number, Serial Number, reason of removal, Ageing data for Time Controlled Item

· 
Send daily reminder to Warehouse on open task under KULROO responsibility:

· 
GRB Unit Pending WHS to RF

· 
SUS unit Pending RO creation

· 
SUS unit pending RF Serviceable

· 
To implement an Automation solution to streamline email management that will increase on-time and on-quality deliverables to ad hoc requests.

Resolving Abnormal Situations

· 
Daily Extraction on Abnormal Topic based on CASTOR and segregate task between GRB & ROB Scope

· 
Ensure every stakeholders solving the Abnormal cases

· 
Review RO To Be Deleted (RTBD) list from the Transport Department and ensure requests are entertained accordingly.

· 
Review Quarantine File under KULROO responsibility and act based on the request

Performance and Drumbeating Monitoring

· 
Monitor GRB & ROB Weekly Performance

· 
Ensure all monitoring files are updated accordingly

· 
Keep track on workload volume, on time performance and action tracker

· 
Communicate to KULROO for any deviation process that impacting to operations

· 
Leading SQCDP for KULROO

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Customer Services Sdn Bhd

Employment Type:
Permanent

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Experience Level:
Professional

Job Family:
Customer Account and Service Management

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