Product Delivery Manager

Job description

Job Description:

SECURITY CLEARANCE: Must have or be able to obtain SC Security Clearance via the UK Intelligence Community (UKIC) process.

 

LOCATION: Newport, South Wales

 

TYPE: Full time 

 

WHAT'S IN IT FOR YOU

 

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Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more

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Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday

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Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities

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Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme

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Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving

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Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) 

Our world is changing. And so are we. From our commitment to zero-carbon flight ( #ZEROe ) to cleaning up space , sustainability is at the heart of our purpose . So what's your next change?

 

Are you tech-savvy? Love working with service providers and 3rd party suppliers to meet business needs? Enjoy monitoring services - spotting peaks, patterns and trends? Interested in supporting the full lifecycle of business software and Infrastructure? Curious about how new ways of working and digital evolution will impact Airbus Defence and Space? Then this is the role for you!

 

As a Client Management Product Delivery Manager you will ensure that the our DWP CM products - e.g. OS Master, Software packaging, OS and application patching, are maintained in an operational condition, E2E, in line with KPIs / SLAs focusing on business continuity and User Satisfaction.

IM is transforming and evolving but, we need even more talented people who can make a real difference to how we support, enable and deliver a diverse range of technological solutions and services to our customers. 

 

As part of our transformation the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities. What does this mean for you?

 

HOW YOU WILL CONTRIBUTE TO THE TEAM 

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Manage Client Management activities for the entire Airbus Defence & Space division in UK, in order to guarantee a high level of support and service in accordance with SLAs. You will have to supervise the activities carried out by our subcontractors in this area and provide metrics / KPIs (Key Performance Indicators).

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Analyse KPIs, user feedback and the quality of services provided, to propose and implement improvement actions, and increase the level of user satisfaction, in accordance with ITIL best practices.

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Ensure the entry into service of solutions and services in your field in collaboration with the project teams.

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Guarantee the availability and security of the services of your domain.

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Manage complaints and escalations in your domain.

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Set up and manage multifunctional teams in order to solve problems or outages falling under your responsibilities.

ABOUT YOU

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Experience in managing service providers

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Experience in IT infrastructures and Unified Communications services, preferably on Cisco technology

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Experience working in an international environment, communicating and collaborating with different profiles and stakeholders

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You are passionate about digital and interested in the prospect of joining a diverse and international environment.

Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.

 

HOW WE CAN SUPPORT YOU

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request. 

 

Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

 

As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
AIRBUS Defence and Space Limited

Employment Type:
Permanent

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Experience Level:
Professional

Job Family:
Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.