On Site Support Engineer - LONDON

Job description

Airbus DS Ltd.

Description of the job

A vacancy for an On Site Support Engineer has arisen within Airbus Defence & Space based in London The successful applicant will join the Service Operations within our Secure Communications group.

The 10SC NOC On Site Engineer will be based at the customer site at Canary Wharf, London and will provide service, support, and management capabilities to the 10SC project at the local level from delivery into live service, providing all aspects of continued technical support of the live infrastructure.

The NOC On Site Engineer role is accountable for providing technical assistance and instructional documentation to other Resolver Groups within the wider Airbus Service Operations as well as to the 4th line engineers in Hook.
He/She provides an interface to other technical stakeholders within Airbus including Architects, other engineering disciplines, and sub-contractors.
A large portion of the role is focused on orchestrating the application of design changes, and investigating critical issues on site. They will regularly function as the technical representative of the NOC/Project on behalf of Airbus to the wider 10SC community, including the customer and business partners, at times without direct support.
The NOC Support Engineer is the single point of contact for Airbus and would include acting as the NOC liaison with other technical groups.

What we offer

·  Challenging tasks in a company with some of the most innovative cyber security technology and services

·  Integration into an international network of cyber security experts across and outside of Europe

·  Participation in Europe-wide projects as prime supplier

·  Exciting development opportunities and perspectives within Airbus as a global player

·  An attractive company pension scheme

·  Airbus Group success share scheme

·  An extensive range of additional benefits, such as car options, travel insurance for the whole family, child care vouchers, etc.

·  Flexible working hours

Tasks & accountabilities

Your main tasks and responsibilities will include:

·  Provide the lead on site technical support role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution.

·  Apply technical governance to inbound deliveries from the project/operations to ensure they accurately reflect the live environment, & are appropriately structured to enable successful technical service delivery.

·  Consistently perform and deliver outputs within the service contract time constraints (KPI’s & SLA’s).

·  Provide concise documentation to support the delivery and maintenance of services.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Required skills

We are looking for candidates with the following skills and experience:

·  Strong Technical competence in Networking, with a strong understanding of other technologies, such as Aruba, Clearpass, Palo Alto, Juniper and HP switches.

·  Ability to maintain basic cable configuration database and patch management.

·  Manage local based spares pool.

·  Provide basic user support for video and audio conferencing systems.

·  Provide on-site support to the Airbus Support Operations Centre and Service Delivery Lead.

·  Work closely with all agencies to understand further changes and occupier take ons.

·  Input to REMEDY ITSM tooling for fault reporting and input.

·  Strong skills in fault diagnostics and resolution as well as ability to produce technical documentation.

·  Strong business and communications skills within the department to provide confidence and direction to other technical helpdesks.

·  Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers, and architects. Including providing information which will support and influence the decision making process within the service management internal and external environments.

·  Accountable for the performance of the technical and operational service elements that are delivered.

Must have existing UK SC security clearance, or be capable of attaining UK SC clearance
This role is based at Airbus Defence and Space offices, Newport, South Wales, with occasional requirements for business travel within the UK and abroad

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

We value the strength that diverse perspectives bring to our business, so if you require any reasonable adjustments to fully participate in the recruitment process please discuss this with the recruiter who contacts you