L2 Network Service Engineer - Airbus - Newport - Wizbii

L2 Network Service Engineer

  • By Airbus
  • Newport (United Kingdom)
  • Engineering / Production Management

Job description

L2 Network Service Engineer

Airbus DS Newport

Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

A vacancy for a Network Service Engineer has arisen within Airbus Defence & Space - Newport.

The Network Service Engineer is responsible for providing technical assistance and solutions to users and customers via the service desk and providing an interface to other technical stakeholders.

The role is based on shift working to cover requirements.

The successful candidate will need to be eligible to gain UK DV Security Clearance to undertake the role.

Seeked profile

Tasks & accountabilities

Your main tasks and responsibilities will include:

·  To provide resolution to service incidents and problems, applying diagnosis and maintenance activities, this includes both military and commercial contracts.
·  Identify and champion opportunities to drive enhanced value and cost savings that ensure services are delivered cost


·  Participate in the company 24/7 rotating shift program as required by the service contract and company needs.
·  Performing initial troubleshooting of faults using the management platform
·  Diagnosing and fixing faults within the SLA, either remotely or utilising Field Maintenance Engineers (FMEs) on site.
·  Liaising with FME when on site and providing assistance when required.
·  Focal point for other help desks both internal within Airbus and external agencies

Required skills

We are looking for candidates with the following skills and experience:

¤ HNC or equivalent in a Comms/Engineering discipline
¤ Cisco CCNA
¤ Previous network installation experience.
¤ Proven experience as a network support engineer
¤ Proven experience of network installation and commissioning
¤ Windows NT/XP/2000/2003 desktop and server environments
¤ PacketShaper/Steelhead desirable
¤ Service Desk methodology i.e. ITIL, Prince2, SixSigma
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About Airbus

Constructeur aéronautique, Airbus est aujourd’hui le leader mondial de la construction d’avions de ligne. Créé à la fin des années 1960 avec le projet A300, lancé à l’initiative de plusieurs pays européens, il fabrique des avions de 100 places (A318) à plus de 500 places (A380). Il appartient au groupe EADS, renommé « Airbus Group » en 2014, et présent sur 170 sites dans le monde. 6000 avions Airbus sont aujourd’hui en exploitation, avec une volonté du constructeur aéronautique de mettre l’accent sur la réduction de l’empreinte carbone (réduction de la quantité de CO2 produite par avion).

Airbus, dont le siège est situé près de Toulouse, compte 59 000 employés dans le monde et 15 sites principaux situés en France, Allemagne, Espagne et Royaume-Uni (ainsi que d’autres sites aux Etats-Unis, en Chine, au Moyen-Orient et au Japon).

1521 vacancies open at Airbus

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