HCare xBH Order Administration manager

Job description

Job Description:

Mission:

·  Focal point at AHE level and logistic front face to the customer when dealing with By the Hours contacts, managing actions and guaranteeing the business delivery performance.

Main Responsibilities:

·  Execute B2B and B2C contracts, supervising compliance with terms and delivery conditions.
·  Monitor customer’s orders and ensure its processing in due time, attend customer needs and logistic inquiries when required.
·  Liaise with other company areas and customers for all customer’s outstanding orders.
·  Support both KPI performance for business and individual customer level.
·  Ensure customer complain reporting actions plans.
·  Monitor helicopters flight hour evolution, forecasting parts based on scheduled maintenance plan.
·  Perform contract invoicing and follow up report when needed.
·  Update data base of the business in a daily basis.
·  Provide AOG service to customers.

Key Competences:

·  Business/Economics bachelor’s degree.
·  Experience in customer logistics services
·  English skills (negotiation level required).
·  Cross-functional coordination and problem solving mindset.
·  Google Suit tools and MS office expertise.
·  Customer satisfaction oriented.
·  Proactivity and team work spirit.
·  SAP modules knowledge: S&D, MM.
·  Desirable tools expertise: WebTeK, Orion, T.I.P.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Helicopters España, SA

Employment Type:
Permanent

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Experience Level:
Professional

Job Family:
Material Support & services

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