Permit Support Officer (Parking)

Job description

Job Title: Permit Support Officer (Parking)

Location: Civic Centre, Twickenham (Full time office based)

Hourly rate £13.93 per hour PAYE

Contract Length: 4 weeks (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

Job purpose:

·  To process parking permit applications made by residents and businesses of the borough within agreed turnaround periods and whilst protecting the integrity of scheme.

Duties and Responsibilities:

·  To contribute as required to performance review and improvement measures on an ongoing basis, helping to ensure that a customer focus is embedded within the function and innovative and creative solutions are evaluated to securing the highest quality and value for money function.

·  To receive and process applications in respect of the Parking Permit Schemes including contacting service users or other relevant third parties.

·  Assist with the compilation of statistics and the production of reports by the team for management as and when required.

·  Identify potential areas of non-compliance/abuse in respect of permit applications and ensure preventative systems are in place to prevent losses to the Council, including liaison with other sections.

·  Provide technical advice to members of the public and customer services staff in matters relating to Parking Permit functions.

·  Assists in advising junior team members in all procedures relating to Parking Permits.

Knowledge, skills & experience:

·  Knowledge of parking permit schemes

·  Knowledge of application processes

·  Understanding of digital enhancement/improvement

·  Experience of managing workloads with successful outcomes

·  Basic knowledge of and ability to use standard IT packages

·  Ability to organise and prioritise own workload, within defined requirements for the role

·  Effective communication skills, both orally and written

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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