Customer Service Executive

Job description

Are you a customer service professional with a passion for providing exceptional support? Our client, a growing international organisation in the Irlam area, is seeking an enthusiastic Customer Service Executive to join their like-minded, flexible team. If you thrive in a fast-paced environment and possess strong communication skills, this could be the perfect opportunity for you!

Key Responsibilities:

·  Contact existing customers to deliver outstanding service and support

·  Provide project support, collaborating with various departments to ensure successful outcomes

·  Make outbound calls to potential clients, engaging with them to address their needs and drive sales

·  Assist the account managers with administrative tasks and offer exceptional support to meet client expectations

·  Support maximising sales opportunities through a consultative approach maintaining customer relations

Qualifications and Skills:

·  Proven experience in customer service or a related field

·  Excellent communication skills, both written and verbal

·  Strong problem-solving abilities and a proactive approach to challenges

·  Ability to multitask and prioritise effectively in a fast-paced environment

·  Experience meeting and exceeding KPIs

·  Proficient in using CRM systems and Microsoft Office Suite

·  Self-motivated and goal-oriented with a positive and enthusiastic attitude

·  Organised, team player

·  Commercial awareness with regards to product and marketplace

Our client offers a competitive salary of £26,000 per annum, along with a hybrid working model that allows for flexibility and work-life balance. You will have the opportunity to work closely with a supportive and collaborative team, making a real impact on the organisation's success.

If you are someone who thrives in a customer-centric environment, with a flair for problem-solving and a passion for delivering excellent service, we want to hear from you! Join our client's team and take the next step in your career.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.