Operational Support Officer

Job description

Join the Team That Keeps Our Community Safe and Secure!

Are you ready to make a real impact in your community? Our client, a highly respected local government organisation, is on the lookout for passionate individuals to support their field operation and achieve service delivery performance targets. This role brings a variety of challenges and tasks, you will be instrumental in protecting the public and making a difference to people's lives.

Assignment Details:

·  Pay Rate: £11.86

·  Working Shift Pattern: Shifts will be 19:00 - 07:00. Shifts are issued on a fair rota system and are unable to be chosen or selected by preference. Each shift is 12 hours long.

·  Mon, Tues, Sat & Sun

·  Wed, Thurs, Fri

Training Information:

·  Training will be a 2-week course, on site and in person.

·  Week 1: On site during the day, times to be confirmed if successful.

·  Week 2: In person with a Night Shift worker.

Why You'll Love Working With Us:

·  Gain invaluable hands-on experience

·  Thrive in a supportive and inclusive work environment

·  Unlock opportunities for personal and professional growth

Your Role:

·  Respond and resolve customer contacts in a professional and timely manner and in line with associated processes and procedures.

·  Record information on contacts as and when required and maintain accurate records and systems.

·  Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.

·  Resolve all dissatisfaction during the first point of contact wherever possible.

What You Bring:

·  No prior experience needed - we'll provide all the training you need!

·  BPSS clearance (handled by Adecco upon successful application)

·  DBS clearance (or a willingness to obtain one)

·  Outstanding communication and interpersonal skills with an excellent standard of verbal English

·  Ability to work flexibly, both independently and as part of a dynamic team

·  Keen attention to detail and strong problem-solving abilities

Ready to Make a Difference?

Join us in creating a safer community and gain meaningful experience along the way. Apply now and be part of a team that truly makes a difference!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link into your browser https://candidate-privacy

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy