Lytham St Annes, Lancashire
Sales & Retail - Call Centre
· Job type
Sales and Retail
· External Reference
2-minute walk from Lytham Train Station
Hours between 8.30am to 5.30pm Monday to Friday. 35 to 37 hours per week.
£8.45 per hour
Great opportunities available on our client site in Lytham offering core office hours. Modern and contemporary environment with great canteen facilities including Costa coffee!
Working in a fast paced environment you will be taking high volume of calls to be answered within 20 seconds. Expected to work to set KPI's/Service Level Agreement.
Core purpose will be to handle pre-submission telephone and email enquires from Financial Advisers.
Awareness of complaint handling process, endeavour to resolve any complaints online.
Ensure that Financial and Regulatory risk is mitigated using specified controls and procedures.
Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g Financial Conduct Authority.
Call handling experience is required along with effective time management, able to prioritise workload, good analytic and numerical skills.
Desirable: knowledge of Underwriting/Life Insurance/IFA's, ability to analyse Underwriting information and make decisions, knowledge of Business Continuity and Risk, competent on MS Office Suite/Work-flow and internal databases.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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