Customer Support Trainer

Job description

Job Advert: Retail Consultant & System Trainer

We are currently seeking a highly skilled and motivated Retail Consultant & System Trainer to join our client's dynamic team. Our client is a leading retail organisation that prides itself on providing exceptional customer service and innovative solutions.

As a Retail Consultant & System Trainer, you will play a crucial role in ensuring that our client's retail staff have the necessary skills and knowledge to excel in their roles. You will be responsible for providing training on the organisation's retail systems to both new and existing employees.

Key Responsibilities:

Conduct training sessions on the organisation's retail systems, including point-of-sale software and inventory management tools.

Develop training materials and resources to support the learning process.

Collaborate with the HR team to identify training needs and create customised training plans.

Assess the effectiveness of training programmes and make recommendations for improvement.

Provide ongoing support to retail staff by addressing system-related queries and issues.

Stay abreast of industry trends and best practises to continuously enhance the training curriculum.

The ideal candidate will have a solid background in retail operations, with experience in training and development. They should have a deep understanding of various retail systems and be able to effectively communicate complex concepts to individuals with varying levels of technical expertise.

Skills and Qualifications:

Minimum of 3 years of experience in a retail environment, with specific focus on training and system implementation.

Excellent communication and presentation skills, with the ability to engage and inspire learners.

Strong technical aptitude, including proficiency in point-of-sale systems and inventory management tools.

Proven ability to adapt training strategies to suit diverse learning styles.

Exceptional problem-solving skills and the ability to troubleshoot system-related issues effectively.

High level of organisational skills and attention to detail.

Our client offers a competitive salary package, along with excellent benefits, including health insurance and retirement plans. They also provide ongoing opportunities for professional development and advancement within their organisation.

If you are passionate about retail and have a natural ability to train and inspire others, we want to hear from you. Join our client's team as a Retail Consultant & System Trainer and make a positive impact on their retail operations. Apply now!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.