Customer Support Trainer

Job description

I am currently recruiting for this new exciting poisition for my Client based in Ulverston. They are seeking a Customer Support - Retail Consultant & System Trainer

About the Company We're a fast-growing tech company providing a Cloud-based POS system for small to mid-sized retailers, especially in the outdoor and cycle sectors. Join our supportive team as we expand internationally!

Role Overview We're looking for a skilled POS System Trainer to join our Customer Support team. This role involves delivering training to customers both remotely and on-site, supporting their use of our solutions to optimize retail operations.

Key Responsibilities

·  Training : Provide training on our POS system to help customers maximize its benefits.

·  Support : Resolve advanced customer issues with a focus on excellent service.

·  Consulting : Advise customers on best practices for retail optimization.

·  Documentation : Develop and update training guides and support materials.

Requirements

·  Experience : 3+ years in retail consulting, training, or related field.

·  Technical Skills : Proficiency in IT and cloud-based solutions.

·  Retail Insight : Knowledge of retail challenges, especially in outdoor and cycling.

·  Travel : Willing to travel within the UK and internationally.

·  Communication : Clear and effective communicator.

Benefits

·  Salary starting at £34,000

·  31 days of holiday, including bank holidays and Christmas

·  Private healthcare, including dental

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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