Administrator/Customer Service

Job description

Administrator/Customer Service Coordinator

Are you a natural problem-solver with a passion for providing exceptional customer service? Our client, an established organisation based in Didcot, is seeking a Customer Service Coordinator/Administrator to join their dynamic team. If you have excellent communication skills, thrive in a fast-paced environment, and enjoy helping others, this could be the perfect opportunity for you! This is a temp to perm position starting as soon as possible, paying £11.44 per hour increasing to £25,000 - £26,000 per annum once perm. Working 8am - 4.30pm Monday to Thursday and 8am - 3.30pm on Fridays.

Responsibilities:

·  Serve as the first point of contact for customers, addressing inquiries and resolving issues promptly and effectively.

·  Coordinate with various departments to ensure timely and accurate resolution of customer concerns.

·  Maintain a comprehensive understanding of our client's products and services to provide accurate information and recommendations to customers.

·  Assist in managing customer accounts, including processing orders, updating personal details, and resolving billing inquiries.

·  Proactively identify opportunities to improve the customer experience and make recommendations to the management team.

·  Collaborate with cross-functional teams to develop and implement customer service strategies and initiatives.

·  Maintain accurate and up-to-date customer records in the CRM system.

Requirements:

·  Previous experience in a customer service role, preferably in a fast-paced environment.

·  Excellent verbal and written communication skills

·  Strong problem-solving and decision-making abilities.

·  Exceptional organisational skills and attention to detail.

·  Proficiency in using CRM systems and MS Office applications.

·  Ability to work independently and collaboratively as part of a team.

·  Admin experience with an ALevel in Science (Physics/Chemistry/Biology)

Why join our client's team?

·  Join a supportive and inclusive organisation that values teamwork and employee development.

·  Be part of a company that is committed to delivering exceptional customer service.

·  Enjoy a fast-paced and dynamic work environment where no two days are the same.

·  Opportunities for career growth and development within the organisation.

·  Competitive salary and benefits package.

If you are passionate about providing outstanding customer service and thrive in a dynamic environment, apply now to join our client's team as a Customer Service Coordinator. Take the first step towards an exciting career opportunity that values your skills and expertise!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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