Customer Service Consultant

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? Our client is seeking a dedicated and experienced Customer Service Consultant to join their dynamic team.

About our client:

They pride themselves on their commitment to providing high-quality customer service and have a diverse and collaborative team. They value the unique insights that individuals from diverse backgrounds bring, and they actively promote diversity, equity, and inclusion within their organisation.

About the role:

As a Customer Service Consultant, you will play a key role in providing outstanding customer service to both internal and external stakeholders. You will be responsible for managing inbound and outbound calls, as well as driving pipeline chasing from full application to completion. You will have the opportunity to assess key underwriting and completions documents, ensuring that all enquiries are dealt with promptly and efficiently.

Key responsibilities:

·  Delivering a consistently high quality of customer service to both external and internal customers

·  Managing inbound and outbound calls

·  Driving pipeline chasing from full application to completion

·  Assessing applications and post-offer documents

·  Managing escalation calls from intermediaries and solicitors

·  Collaborating with legal professionals on complex policy decisions

·  Identifying and escalating any potentially fraudulent activity

What we offer:

·  Competitive base salary of £24,000 - £25,000 (dependent on experience)

·  Discretionary annual bonus opportunity of up to 12.5%

·  28 days annual leave plus bank holidays

·  Contributory pension scheme

·  Life Assurance and Group Income Protection

·  Access to Private Medical Insurance and Medical Cash Plan

·  Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, and more

If you have a passion for customer service and enjoy working in a collaborative environment, this role is perfect for you. Join our client's team and be part of an organisation that values their employees and promotes diversity, equity, and inclusion. Apply now and take the next step in your career as a Customer Service Consultant!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.