Customer Service Advisor - Spanish Speaking

Job description

Job Advertisement: Live Chat Agent (Spanish-Speaking)

Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced environment and enjoy providing excellent customer service? Our client, a leading organisation in the customer service industry, is seeking a talented individual to join their team as a Live Chat Agent . Fluency in Spanish is required for this role.

Responsibilities:

·  Respond to live chat and email inquiries from customers and clients regarding delivery requests, item faults, and complaints.

·  Demonstrate confidence in handling various issues and conducting thorough investigations to resolve problems effectively.

·  Provide prompt and accurate information, ensuring customer satisfaction and maintaining a high level of professionalism.

·  Support Spanish-speaking customers with clear and concise communication.

Requirements:

·  Fluency in Spanish (both written and verbal) is required.

·  Excellent written and verbal communication skills in English, with a keen attention to detail.

·  Strong problem-solving abilities and the capacity to remain calm under pressure.

·  Ability to work effectively in a shift pattern of 5 over 7 days, with shifts predominantly from 9 am to 5 pm but could also include shifts 8am - 4pm and 11am - 7pm. Please bear in mind this will involve shifts over the weekend

·  Must be a team player and able to collaborate effectively with colleagues.

We offer:

·  Full training to equip you with the skills and knowledge required for the role.

·  A dynamic and supportive working environment.

Details:

·  Location: Manchester city centre during the week (Work from home if working a weekend)

·  Pay: £12.00ph

·  Immediate start

If you thrive in a customer-focused role and are passionate about delivering outstanding service, especially to Spanish-speaking customers, our client wants to hear from you! Join their team as a Live Chat Agent and become part of a team dedicated to providing exceptional customer experiences.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.