Customer Service Administrator (SAP)

Job description

  Location
Ardrossan, North Ayrshire
·  Salary
£ 18500 - £ 20000 / Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Industrial and Manufacturing
·  External Reference
JN-122018-39615

Adecco have an exciting role just in today for a Customer Service Administrator with SAP experience to join our local client on a permanent basis. Your role will be to liaise with the planning, marketing and warehousing to ensure customer issues are satisfied in a timely manner.

You will have many responsibilities in this exciting role, some will include:

·  Responsible for Sales Order Entry (EDI /SAP) for customers on a daily basis highlighting OTIF risk at point of order entry

·  Customer Communication Point with regard to Issues

·  Issue warehouse acknowledgements to Warehouse to allow Order Picking of Customer Orders

·  Responsible for Invoicing Customer Orders on a daily basis

·  Maintenance of Customer Price Files and Customer Codes

·  Customer Returns Transactional Management

·  Issue of Credits to Customers after investigation and sign off

·  Arrange shipments / delivery slots ensuring appropriate Paperwork available for Warehouse

·  Export Documentation Ordering and Supply for Shipping

·  Ensure filing of customer documentation is maintained

·  Update daily, weekly & monthly schedule

To be considered for this role you must have the following:

·  Experienced in Customer Service Management within an FMCG environment

·  Good Administration Skills

·  Competent in the use of Microsoft Office

·  Customer Focused

·  High degree of flexibility with good cross functional problem solving and communication skills

If you feel you match the above please send your CV in today.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy