Customer Service Specialist

Job description

Customer Service Specialist - Carlisle

Join an innovative, fast-growing company known for its outstanding workplace culture! Adecco is partnering exclusively with our client, who is set for significant expansion over the next five years.

We're looking for a Customer Service Specialist to help manage customer income recovery and reduce debt levels. In this role, you'll analyse billing data, contact customers to secure payments, and ensure smooth processes for revenue recovery.

Key Responsibilities:

·  Analyse billing/debt trends and develop recovery strategies.

·  Conduct outbound calls to secure payments.

·  Collaborate with teams to reduce customer debt.

Skills & Experience:

·  Strong multitasking and project management skills.

·  Proficiency in Word, Excel, and other IT tools.

·  Excellent communication, problem-solving, and organisational abilities.

Benefits:

·  £24,000 + Bonus

·  25 days annual leave + holidays

·  Pension plan & private health care

·  Company-provided equipment

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.