Welcomer Manager (Guest Relations Manager)

Job description

Company Description

Pullman Phuket Arcadia Naithon  Beach is located on the west coast of Phuket Province, on a hillside above Naithon Beach with a view of the blue Andaman Sea as far as the eye can see. This  Phuket resort  is a famous peaceful retreat in Phuket.

Guaranteed with 5-star service standards, in addition to the beautiful beach and sea, there is also an infinity-style swimming pool that is perfectly designed as if combining the horizon and the sea. Just stepping out of the resort, you can walk to see the nature of Nai Thon Beach with a convenient direct walkway. You can fully enjoy the tranquility of the beach and the beauty of the sunlight shining on the sand and sea.

For travelers traveling by plane, you can land at Phuket International Airport and travel by car to our resort in just 12 minutes, allowing you to have more time to relax under the design that combines the charm of luxury and the beauty of nature, as well as the location and five-star service perfectly.

Job Description

• Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset and representing hotel management
• Manages Front Office team to ensure we comply with all standards and operating procedures with main focus on Loyalty, Welcomer and Bell Team
• Analyze customer feedback and providing strategic direction to continuously improve overall rating
• Ensure the team prioritizes guest satisfaction and quality delivery, whilst adhering and complying with
Pullman standards and meeting/exceeding hotel goals       
• Provide guests with personalized service specially VIPs
• Helps the team perform administrative tasks and coordinate with the other departments
• Helps employees improve their skills and provides support for career development
• Ensures the respect of procedures and hygiene and safety standards         

Qualifications

• Vocational diploma or degree in hospitality or F&B studies, at a hospitality studies management school or anyone with a significant experience in another customer service or reception position
• Previous experience as Guest Relations Supervisor/Manager or Assistant Front Office Manager
• Computer literate (Windows environment), Opera Cloud, Tars and an aptitude for new technologies
• Languages: fluent in the local language, Business English and a third language would be a plus

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.

• Develop your talent through Accor’s learning programs.

• Opportunity to grow within our property and across the world!

• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social and Governance activities.