Weddings and Events Coordinator
Oxford (Oxfordshire) Hotels - Restaurants
Job description
Company Description
Our mission at Mercure Oxford Hawkwell House is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you will have:
· Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
· Discounted hotel rates all over the world in Accor Hotels
· Continuously learn and develop yourself with our Accor Academy
· Support your wellbeing in your professional and personal lives
· Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
· Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your potential
Job Description
• Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services, hours of operation
- Hotel function space, entertainment options, menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
• Maintain high level of knowledge of competitors’ product
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Liaise with banquet team to ensure correct set-up of function to meet clients’ needs
• Arrange site inspections for potential clients
• Promote positive relations with guests and attend to all requests expediently and courteously
• Acknowledge and handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Follow-up with in-house events to ensure on-going service to the guest
• Develop professional relationships with key players in the designated Market segment to build business
• Maintain good relationships with counterparts at competing hotels
• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue
Qualifications
Skills / Qualities
Flexibility,
Responsive,
Service minded and guest oriented,
A thorough and methodical approach,
Ability to identify problems,
Attention to detail,
Dynamic,
Additional Information
Your experience and skills include:
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collectively as part of a team
Add diplomas/certifications required if needed
Must be eligible to live and work in the United Kingdom