Telephone Operator
Cairo, EGYPT Hotels - Restaurants
Job description
Company Description
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
Job Description
· Answer incoming calls promptly and courteously.
· Direct calls to the appropriate guest rooms, hotel departments, or external parties.
· Place outgoing calls as requested by guests or staff.
· Take and relay messages accurately.
· Provide information about hotel services, facilities, and local attractions.
· Handle guest requests for wake-up calls.
· Assist guests with placing long-distance or international calls.
· Respond to guest inquiries and resolve any telephone-related issues.
· Operate the hotel's telephone switchboard or PBX system.
· Monitor and maintain the telephone system.
· Handle emergency calls and follow established procedures.
· Maintain accurate records of calls, messages, and wake-up call requests.
· Log any telephone system malfunctions or issues.
· Maintain a professional and courteous demeanor at all times.
· Provide excellent customer service to all callers.
· Handle guest complaints or concerns in a calm and efficient manner.
Qualifications
·
Bachelor's degree in hospitality or equivalent
·
Previous experience in a similar role is preferred
·
Excellent verbal communication skills.
· Strong listening and interpersonal skills.
· Ability to remain calm and professional under pressure.
· Proficiency in using telephone systems and switchboards.
· Basic computer skills.
· Ability to multitask and prioritize tasks.
· Strong attention to detail.
· Fluency in English
· Ability to work independently and as part of a team