Telephone Operator

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

First impressions are everything! As a Telephone Operator, effective and engaging communication is the key when speaking to fellow Colleagues and Guests. Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are professional.

What is in it for you:

·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

·  Greet, check-in, respond to requests and settle accounts while providing exceptional service
·  Take initiative to add a personalized experience
·  Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

Your experience and skills include:

·  Service focused personality is essential; experience is an asset
·  Prior experience working with Opera or a related system
·  Fluency in English; additional languages are a plus

Additional Information

Your team and working environment:

·  Dynamic working environment
·  Defined career development path
·  Friendly and supportive team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.