Telecommunication Agent

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. 

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job Description

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·  Receive each guest call in a professional and friendly manner.
·  Maintain effective communication with all related department to ensure smooth service delivery.
·  Handle every query in a polite and courteous manner and exceed guest expectations.
·  Ensure guests are greeted by name upon calling as per Rixos Standards.
·  Maintain an up to date knowledge of the hotel and local services.
·  Maintain an awareness of guest profile through the guest profile system.
·  Complete management's long distance call vouchers and record them on the traffic sheet.
·  Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
·  Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
·  Take messages for guests and management as per the required standard
·  Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
·  Monitor the logs of long distance calls, and messages.

Qualifications

·  Previous hospitality experience
·  Strong customer service skills required.
·  Excellent written and verbal communication skills
·  Degree in Hospitality / Tourism

Additional Information

What we offer....

·  An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
·  The opportunity to challenge the norm and work in a creative and rewarding environment.
·  Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
·  Great discounts on the entire Ennismore family.
·  Many opportunities to progress and change as part of a global family of brands.
·  Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.