Tamayyaz – Guest Service Agent – Saudis Only

Job description

Company Description

“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”

Job Description

·  Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
·  Register and process check in for all arrivals.
·  Update and check guest information into the computer after a complete check in.
·  Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
·  Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
·  Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
·  Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
·  Handle issuance of guest room key cards and ensure effective control for guest security.
·  Check and convey message to guests.
·  Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
·  To check the paymaster and assist Supervisors to have No paymasters pending.
·  Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
·  Check Hotel situation, occupancy, functions, groups, VIPs.
·  File daily reception report and documents systematically.
·  Print panic report (at least twice a shift).
·  Attend briefings; take notes and action with appreciated follow up.
·  Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
·  At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
·  Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs.
·  He/she is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
·  Perfect grooming all the time.
·  Drive Upselling.
·  Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications

·  Tamayyaz Program is for Saudi Nationals Only.
·  Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
·  Basic English skills are a must.
·  Strong passion for the Hospitality Field.
·  Excellent interpersonal and communication skills.
·  Is a team player that contributes to and proactively assists co-workers.
·  Ability to work a flexible roster depending on departmental needs.
·  Ability to focus attention on guest needs, always remaining calm and courteous.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.