SPA Therapist

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Execute procedures in accordance with required standards, maintaining cleanliness and appearance guidelines.

·  Perform retail and additional product sales.

·  Provide post-treatment advice based on guest complaints, and inform the reception department about products for delivery to guests.

·  Continuously recommend follow-up treatment programs and additional product sales to guests.

·  Be knowledgeable about all therapeutic procedures, packages, and discount campaigns.

·  Ensure all procedures are provided according to company protocols and standards, as taught during training, while accommodating specific guest requests.

·  Conduct detailed consultations with each guest, identifying their medical history and complaints.

·  Move quietly and carefully in hallways and treatment rooms to maintain guest comfort.

·  Use products in the recommended amounts as advised by the manufacturer, and do not exceed these quantities.

·  Maintain an adequate quantity of towels and products in treatment rooms, ensuring tools are filled and kept clean and tidy in line with company standards.

·  Adhere to proper opening and closing procedures for treatment rooms and report any repair needs directly to the supervisor.

·  Provide high-standard service and care to guests, paying attention to small details in accordance with company protocols.

·  Regularly record guest preferences, participate in updating their profiles, and share this information with other team members.

·  Ensure the confidentiality of all information, including medical details and any other information provided by the guest.

·  Immediately report any guest complaints to the direct supervisor.

·  Provide guests with professional, hygienic, and safe procedures, regularly updating knowledge in this area and participating in all required training sessions as directed by the direct supervisor.

·  Ensure the daily cleanliness, sterilization, and hygiene of equipment, procedure rooms, linens, and guest areas.

·  Always act responsibly towards personal safety, as well as the safety of other employees and guests.

·  Understand and comply with all internal instructions, policies, and procedures.

·  Maintain the required appearance and personal hygiene standards in line with the company’s expectations.

·  Adhere to LQA (Leading Quality Assurance) standards, stay informed, and participate in relevant training.

·  Comply with the company’s health and safety regulations, create a safe working environment, and be familiar with all safety and emergency procedures.

Qualifications

·  Certification
·  A good therapist must be compassionate and patient while working with clients
·  Building strong relationships with clients and creating a comfortable environment