Spa Therapist

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

Scope:                         

As a Spa Therapist,  you will play a key role in creating a relaxing and rejuvenating experience for our guests. You will provide a range of professional beauty and wellness treatments, including massage, facials, body treatments, and more. You will ensure all clients receive outstanding service and leave feeling refreshed and pampered.

What you will be doing:

·  Deliver a variety of spa treatments including massages, facials, body treatments, and grooming services (e.g., waxing, manicures, pedicures).
·  Ensure individualized guest service through acknowledging and responding to their needs and expectation.
·  Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales.
·  Follow SOP guidelines and regulations.
·  Handle customer complaints and escalate to Spa & Recreation Manager.
·  Control the stock and inventory for therapy products and spa consumables.
·  Confidently recommend and up sell additional treatments to guests.  To try to rebook them wherever possible.
·  Assists Spa Receptionist with Spa tours and guest inquiries when needed.
·  Assists the Spa Management with marketing and promotions when needed.
·  Assists with Stock care and control when needed.
·  Responsible for the control of product usage.
·  Responsible for the AM & PM Therapist checklist
·  Is present at trainings and participate actively.

Qualifications

·  Minimum 2-3 years’ previous experience as a Massage Therapist preferred in a 5* Hotel.
·  Certification from an accredited school of Massage, Body and Beauty required
·  Certification in Aesthetics desired
·  Experience and certification in one of the Spa disciplines of therapy preferred
·  Flexible to work during shifts, weekends and holidays
·  Excellent communication, interpersonal and organizational skills
·  Proactive in ensuring guest satisfaction
·  Collaborative and able to build rapport with clients 

Additional Information

Your team and working environment:

·  At  Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
·  Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!