Spa & Recreation Manager

Job description

Key tasks

• Establish, direct and maintain the standards of So Spa’s etiquette and service in all interactions with guests and staff

• Execute the business objectives and verbiage to all employees is ongoing

• Hire, train and manage team members to be accountable for their actions

• Maintain current knowledge of all spa services, pricings & offerings

• Look for every opportunity to suggest new and enhanced guest experiences, to encourage positive staff behaviour and to direct effectively

• Communicate housekeeping and maintenance needs to the relevant departments and ensure they are actioned

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Fluent)
Optional languages Cantonese (Working level)
Mandarin (Working level)

Essential and optional requirements

• Competent in written and spoken English (Chinese is also preferable)

• A minimum of 5 years' experience in spa industry, hotel experience is preferred

• Certification in spa-related courses

• Strong leadership skills, training skills and problem-solving skills

• Strong interpersonal and communication skills