Guest Service Manager

Job description

Company Description

We are looking for a  Guest Service Manager  to join us at The Hoxton, Shoreditch.

The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first set out to do things a little differently, breaking rules about ‘the way things are done’. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch.

Job Description

What you’ll do…

·  Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
·  Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions
·  Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
·  Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups

Qualifications

What we’re looking for…

·  Hotel or leisure related experience in a similar role 
·  If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage
·  Individuals. You’re looking for a place where you can be you; no clones in suits here
·  Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
·  You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
·  You’re not precious. We leave our egos at the door and help get shit done
·  You’re up for doing things differently and trying (almost) everything once
·  If we got stuck in a lift together we’d have a good time and share a few laughs
·  You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

What’s in it for you…

·  Competitive salary
·  28 days holidays (inclusive of bank holidays), pension, and life insurance.
·  A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
·  It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
·  Treat yourself once in a while with lots of retail & hospitality perks through our partners
·  Enjoy a free night at The Hoxton and a meal for two when you first start with us
·  Goes without saying, but we’ll feed you during your shift
·  Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
·  Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
·  Lots of opportunity to progress and switch it up as part of a global family of brands
·  Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
·  Extra time off to volunteer with one of our partner charities
·  Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
·  Enhanced family leave for when you’re expanding your family
·  An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.