Guest Relation Agent

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

 

Guest Experience & Service:

· 
Welcome guests upon arrival with warmth, professionalism, and a genuine smile.

· 
Conduct personalized check-in and check-out procedures, ensuring efficiency and accuracy.

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Maintain an updated record of guest preferences and special requests to enhance personalized service.

· 
Anticipate guest needs and handle inquiries, complaints, and feedback promptly and professionally.

· 
Coordinate with other departments (Housekeeping, Food & Beverage, Concierge, Spa, etc.) to ensure guest satisfaction.

· 
Ensure all VIP guests receive special attention, amenities, and recognition throughout their stay.

Communication & Coordination:

· 
Maintain effective communication with Front Office, Concierge, and Guest Services teams.

· 
Update and communicate guest feedback and preferences to relevant departments.

· 
Handle guest correspondence, messages, and special requests (transportation, excursions, dining, etc.).

Administrative & Operational:

· 
Record and update guest profiles accurately in the property management system (PMS).

· 
Maintain guest history records for repeat and VIP guests.

· 
Prepare daily reports on guest arrivals, departures, and special occasions.

· 
Assist with room inspections for VIP arrivals and ensure readiness before check-in.

Brand Standards & Presentation:

· 
Uphold the resort’s image through professional grooming, positive attitude, and brand-appropriate behavior.

· 
Ensure compliance with company service standards, health & safety, and data privacy regulations.

 

Qualifications

Minimum 1–2 years’ experience in Guest Relations or Front Office role in a  luxury or five-star hotel/resort , preferably within the UAE or GCC.