Spa Receptionist - Aliée Istanbul

Job description

Company Description

Aliée, the flagship luxury lifestyle hotel within Tersane Istanbul, is seeking a polished and guest-focused Spa Receptionist – Guest Experience Assistant to join our Spa & Wellness team.

As one of the first points of contact for our guests, you will manage spa reservations, assist with guest inquiries, coordinate wellness experiences, and ensure a seamless and personalized journey.

As an ambassador of the Aliée brand, you will bring warmth, elegance, attention to detail, and genuine care to every guest interaction.

Job Description

·  Welcome and assist guests with a warm, professional and personalized approach.
·  Manage spa reservations, appointment scheduling, confirmations and guest requests.
·  Provide detailed information about spa treatments, wellness experiences, facilities and products.
·  Anticipate guest needs and preferences to deliver a highly personalized spa journey.
·  Coordinate closely with therapists and Spa & Wellness team members to ensure smooth daily operations.
·  Maintain accurate guest profiles, treatment preferences and reservation records.
·  Handle telephone, e-mail and in-person inquiries efficiently and professionally.
·  Support the promotion and upselling of spa treatments, wellness experiences and retail products in a natural, guest-oriented manner.
·  Follow up on guest satisfaction and support the resolution of any requests or concerns.
·  Ensure the reception and guest areas are consistently presented according to Aliée’s luxury standards.
·  Collaborate with Front Office, Guest Experience, Housekeeping and other relevant departments to provide a seamless overall guest experience.

Qualifications

·  Previous experience in luxury hospitality, spa reception, guest relations or front office is preferred.
·  Strong passion for luxury hospitality, wellness and personalized guest service.
·  Excellent communication, interpersonal and guest engagement skills.
·  Professional command of English; additional languages are considered an advantage.
·  Professional, elegant and well-groomed appearance.
·  Strong organizational skills with attention to detail.
·  Ability to manage multiple guest requests while maintaining a calm and professional approach.
·  Proactive, solution-oriented and confident in handling guest expectations.
·  Comfortable using reservation systems, Microsoft Office and digital communication tools.
·  Flexible to work in shifts, including weekends and public holidays.