Overnight Security Officer

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

·  Conduct routine patrols of guest floors, public areas, back-of-house spaces, parking areas, entrances, exits, and surrounding property during overnight hours  
·  Monitor hotel activity and respond appropriately to security concerns, emergencies, disturbances, alarms, and suspicious activity  
·  Provide professional guest assistance and support during overnight operations  
·  Respond promptly to medical incidents, guest concerns, safety hazards, and emergency situations  
·  Complete detailed incident reports, daily activity logs, and required documentation accurately and professionally  
·  Monitor surveillance systems, fire/life safety systems, and access control systems as assigned  
·  Assist with enforcing hotel policies and maintaining a secure environment for guests and employees  
·  Must be available and willing to work overnight shifts, including weekends and holidays, as required by hotel operations.  
·  Ability to remain alert, attentive, and professional throughout an overnight shift.  
·  Ability to work independently and exercise sound judgment during overnight hours, when staffing levels may be reduced. 
·  Coordinate with overnight hotel leadership and emergency responders when necessary  
·  Support emergency procedures including evacuations, fire response, and safety protocols  
·  Perform key audits, door checks, and perimeter inspections as required  
·  Maintain confidentiality and professionalism while handling sensitive or high-pressure situations  
·  Promote a welcoming and service-oriented atmosphere while maintaining security awareness  
·  Participate in departmental meetings, training programs, and safety drills as assigned  

Qualifications

·  Minimum of 1 year of previous security, law enforcement, military, hospitality security, or related experience preferred; luxury hotel or hospitality security experience strongly preferred.
·  Previous overnight hotel or hospitality security experience preferred.
·  Ability to remain calm, professional, and solution-oriented under pressure, particularly during emergencies or stressful situations.
·  Strong observation, critical-thinking, problem-solving, reasoning, and conflict-resolution skills.
·  Excellent interpersonal, verbal, and written communication skills, with strong attention to accurate and timely documentation.
·  Strong guest service orientation with the ability to balance security responsibilities with a welcoming and professional guest experience.
·  Ability to exercise sound judgment, maintain discretion, and protect confidential guest and hotel information at all times.
·  Ability to prioritize and manage multiple, competing responsibilities while maintaining attention to safety, security, and guest service.
·  Ability to work independently with minimal supervision, particularly during overnight hours.
·  Basic computer proficiency and ability to accurately complete security reports, logs, incident documentation, and other required records.
·  Professional appearance, demeanor, and conduct required at all times.
·  Availability to work overnight shifts is a required condition of the position, including weekends, holidays, and extended or adjusted shifts as operationally needed.
·  Ability to remain alert, attentive, and effective throughout an overnight shift.
·  Ability to walk, stand, or sit for extended periods of time and regularly walk or descend stairs throughout the shift.
·  Ability to work in various weather conditions, including hot and cold temperatures, rain, and other outdoor conditions as required by the position.
·  Ability to safely carry, lift, push, or otherwise move emergency equipment and other items weighing up to 50 pounds occasionally, and/or exert up to 25 pounds of force occasionally as required to perform essential job duties.
·  Ability to carry and operate fire extinguishers and other emergency equipment as required.
·  CPR, AED, and First Aid certifications are an asset.
·  Must meet all applicable Louisiana licensing and certification requirements for security personnel, if required for the position.
·  High school diploma or equivalent preferred.
·  Must be legally authorized to work in the United States.

Additional Information

All your information will be kept confidential according to EEO guidelines.