Spa Attendant

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

·  Maintain cleanliness, sanitation, and organization of spa treatment areas, locker rooms, lounges, fitness spaces, restrooms, and guest amenities areas  
·  Restock towels, robes, linens, beverages, toiletries, and spa supplies throughout the shift  
·  Ensure spa facilities are consistently maintained in accordance with luxury hospitality and cleanliness standards  
·  Greet guests professionally and assist with spa orientation, facility information, and guest requests as needed  
·  Support Spa Reception, Therapists, and operational teams to ensure smooth daily operations and exceptional guest experiences  
·  Monitor guest areas regularly to maintain cleanliness, safety, and presentation standards  
·  Assist with laundry collection, linen organization, and distribution of spa supplies as assigned  
·  Respond promptly and professionally to guest concerns, requests, and service recovery opportunities  
·  Follow all sanitation, workplace safety, and hotel operational procedures  
·  Maintain confidentiality and professionalism while interacting with guests and team members  
·  Support spa events, wellness programs, VIP experiences, and operational initiatives as assigned  
·  Uphold luxury hospitality standards through professionalism, appearance, and attentive guest service  

Qualifications

·  Previous spa, hospitality, housekeeping, wellness, fitness, or guest service experience preferred  
·  Luxury hotel or spa experience preferred  
·  Strong organizational and time-management skills  
·  Excellent guest service and interpersonal communication abilities  
·  Ability to work independently and collaboratively within a team environment  
·  Professional appearance and polished demeanor required  
·  Ability to maintain cleanliness and attention to detail in guest-facing environments  
·  Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required  
·  High school diploma or equivalent preferred  
·  Must be legally authorized to work in the United States  

Additional Information

All your information will be kept confidential according to EEO guidelines.