Spa Receptionist
Cairo, EGYPT Hotels - Restaurants
Job description
Company Description
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
Job Description
· Greet guests warmly and professionally upon arrival, answering any initial inquiries.
· Schedule and confirm appointments, ensuring accuracy and availability.
· Provide information about spa services, packages, and promotions.
· Handle guest requests and inquiries promptly and efficiently.
· Address any guest concerns or complaints with professionalism and empathy, seeking resolution.
· Build and maintain strong relationships with guests to foster loyalty.
· Manage the reception area, ensuring it is clean, organized, and well-stocked.
· Answer and direct phone calls professionally.
· Process payments and handle cash transactions accurately.
· Maintain accurate records of appointments, guest information, and daily transactions.
· Assist with inventory management of spa products and supplies.
· Prepare treatment rooms for each guest, ensuring they are clean, stocked, and welcoming.
· Assist therapists with guest check-in and check-out procedures as needed.
· Promote spa memberships, packages, and special offers.
· Provide information about spa events and promotions.
· Assist with the development of marketing materials as needed.
Qualifications
· High school diploma or equivalent.
· Prior experience in customer service, hospitality, or a related field preferred.
· Excellent communication and interpersonal skills.
· Strong organizational and time-management skills.
· Ability to work independently and as part of a team.
· Proficiency in Microsoft Office 1 Suite or similar software.