Spa Receptionist

Job description

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE  25h TRIBE.

Job Description

How does your working day look like …

• Deliver exceptional client service by greeting and assisting clients with a professional and welcoming demeanour.

• Efficiently manage and coordinate appointment bookings, cancellations, and rescheduling to maximize operational efficiency.

• Handle client communications via phone, email, and in-person inquiries, providing precise and timely information on services, treatments, and promotions.

• Ensure the reception area is meticulously maintained, contributing to an optimal client experience.

• Oversee payment processing, transaction management, and cash register operations with accuracy and integrity.

• Collaborate with spa therapists and management to ensure seamless service delivery and client satisfaction.

• Proactively address and resolve client concerns or issues, ensuring a positive resolution in line with company standards.

• Monitor inventory levels and coordinate supply orders to ensure the spa is adequately stocked at all times.

• Uphold a professional appearance and demonstrate a strong commitment to delivering exceptional customer service.

• Drive upsell opportunities in the lobby and pool areas.

• Role involves extended periods of standing and walking.

• Has a passion for engaging with clients and brings a unique, dynamic personality to the role.

Qualifications

Your personality counts more than your CV …

• Proven experience in a receptionist or customer service role, ideally within the spa or hospitality industry.

• Strong communication and interpersonal skills, with the ability to engage effectively with clients.

• Proficiency in Microsoft Office Suite and standard office equipment.

• Fluency in English is required; proficiency in additional languages is an asset.

• Ability to manage multiple tasks in a dynamic, fast-paced environment.

• Excellent organizational skills and attention to detail.

Additional Information

What’s in it for you …

·  Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
·  Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
·  Benefit from great offers from our numerous cooperation partners
·  Be part of our hilarious staff parties and much more...