Spa Operations Supervisor

Job description

Company Description

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space.  This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

Job Description

The Well & Being Spa Operations Supervisor, guided by the Assistant Spa Director and Spa Director, will establish and maintain the standards of the Spa, Salon, and Fairmont Fitness facilities. This includes ensuring cleanliness, maintenance, and operational efficiency in all areas. The supervisor will oversee daily operations and work closely with engineering on facility concerns to ensure smooth functioning of the spa, salon, and fitness center.

·  Oversee daily operations of the spa, salon, and fitness center facilities with a strong focus on maintenance, cleanliness, sanitation, and safety.
·  Collaborate with engineering to address daily facility concerns, ensuring timely resolution of maintenance issues.
·  Maintain inventory levels and manage guest supply orders to ensure adequate stock for the spa, salon, and fitness facilities. Submit orders for Guest Supplies when necessary.
·  Schedule spa attendants and gym attendants to ensure proper coverage, adhering to labor standards and efficiency. In cases where labor standards impact staffing levels, complete daily cleaning and maintenance duties as needed to maintain facility standards.
·  Implement and uphold standard operating procedures for both spa and fitness facilities to encourage best practices and operational efficiencies.
·  Supervise spa attendant staff and operational areas to ensure maximum yield and labor efficiency.
·  Assist the Spa Director with maintaining high standards for spa attendants and locker room operations.
·  Monitor and manage spa linen inventory, communicating with key departments to ensure availability and efficient use.
·  Maintain warranties and service agreements on all operating equipment and coordinate with engineering for repairs and upkeep.
·  Maintain updated Safety Data Sheets (SDS) and product information for all products used within the spa, ensuring compliance with safety regulations and proper staff training.
·  Perform guest supply inventory bi-weekly, processing purchase orders as needed to maintain supply levels.
·  Ensure all areas of the spa and fitness facilities are cleaned and maintained throughout the day, following the “clean as you go” approach.
·  Handle emergency situations with urgency and discretion, ensuring guest and staff safety.
·  Perform opening and closing MOD (Manager on Duty) shifts.
·  Assign job tasks to spa personnel, ensuring they align with their position and ability.
·  Ensure that all areas of the spa, salon, and fitness facilities are set according to the standard operating manual.
·  Enter daily work orders for items that need attention from the resort engineering team
·  Perform weekly spa walkthroughs with resort engineering team to ensure all work order requests are being complete.
·  Other duties as assigned by Assistant Spa Director and Spa Director

Qualifications

·  Previous experience in a Spa or Hospitality environment preferred.
·  Strong interpersonal, organizational, and problem-solving abilities.
·  Highly responsible and reliable.
·  Able to work a flexible schedule, including evenings, weekends, and holidays.
·  Ability to focus on guest needs, remaining calm and courteous at all times.

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS