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Job description

Company Description

“A passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.

Swissôtel Makkah  is Swissôtel’s First hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

Swissôtel Makkah  is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Reports to work on time in a neatly pressed clean uniform, & name tag.
·  To promote and maintain a positive working relationship at all times with all the Colleagues in Swissotel Makkah.
·  To consistently offer professional, friendly and warm service.
·  To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Swissotel Hotel & Resorts.
·  Maintain cleanliness of restaurant, collect requisitions, study and evaluate procedures and suggest improvements to Managers.
·  To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods.
·  To be able to answer any Guest questions about menu items in an informative and helpful way.
·  To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation.
·  To understand each service station and all side duties assigned to that station.
·  Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience.
·  To understand how to operate all the equipment used in the outlet.
·  To fully understand and follow the hotel’s recycling program and procedures
·  To actively participate in all health and safety procedures for 2nd Floor and the entire hotel
·  To follow all of safety and sanitation policies when handling food and beverage
·  Ensure full compliance of Richey Standards, JDP & Corporate F&B Standards.
·  Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in the Restaurant.

Qualifications

·  Interpersonal skills
·  Basic up selling skills.
·  Multi Tasking
·  Customer service skills
·  Language proficiency ( able to speak Arabic and English)
·  Must be flexible in terms of working hours.
·  Must be physically fit.
·   Basic F & B service experience(at least 1 year in a relevant field)
·  Computer literate for Excel and Words
·  Language proficiency (spoken and written in English)
·  Minimum of GCE ‘N’ Levels.