Senior Front Office Team Leader

Job description

Company Description

Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated swimming pool, or within one of 16 dynamic meeting spaces.

As a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Job Description

Pullman Auckland is looking for a talented and a passionate Senior Front Office Team Leader wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences..

Your key responsibilities will include but not limited to:

·  Assisting with leading the Front Office team to ensure Pullman Service Standards are displayed at all times.
·  Coaching the team to ensure that every member is confident in providing valuable insider information about tourist attractions and restaurants to hotel guests
·  Establish on-going On the Job Training within the department to meet brand and service essentials, using department procedure manuals as a base for all service procedures and training.
·  Assisting in recruitment activities, seeking staff who are passionate and have a natural inclination towards customer focused service.
·  Drive up-sells as part of Hotel revenue management culture
·  Ensure AccorHotel's guest loyalty and recognition program is maintained and delivered to it's highest standards.
·  Motivate and empower team members to problem solve and surprise our guests with novelty.

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

·  Previous Front Office experience is essential, as well as a proven track record of managing and motivating a team
·  Knowledge of Opera advantageous
·  Exposure in a 4 or 5 star hotel  environment
·  Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout
·  Strong ability to work collaboratively with various departments
·  Be a skilled negotiator to resolve a range of guest and employee concerns
·  Immaculate personal presentation and high level of communication – both verbal &written
·  Leadership capability

Additional Information

This is a Full Time Position, 40 hours per week, $29.66 per hour plus incredible Global Benefits

Why join Pullman Auckland? 
Pullman Auckland isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

·  Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
·  Daily staff meals provided
·  Ongoing reward and recognition incentives and awards.
·  Opportunities for further development and worldwide career progression within Accor
·  ‘Work your way’. Make your perfect work-life balance a reality.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"