Security Agent (Casual Part-Time)

Job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Casual Security Agent (Part-Time).           

What is in it for you:

·  Wonderful company culture - our colleagues are at the heart of all that we do
·  Food & Beverage discount of 50% in our restaurants
·  Employee benefit card offering discounted rates in Accor worldwide for you and your family
·  Learning programs through our academies designed to sharpen your skills
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

Reporting to the Director, Security & Loss Prevention, you are a Guardian and Protector in ensuring the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed and will ensure your property remains a safe, enjoyable workplace and travel destination. Responsibilities and essential job functions include but are not limited to the following:            

·  Consistently offer professional, friendly and engaging service
·  Patrol 665,000 sq. ft. citing insecurities and fire hazards
·  Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises
·  Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
·  Ensure that any violations to law or hotel policy is investigated and reported
·  Respond to all emergency situations and provide First Aid and C.P.R. as required
·  Correct and report any fire hazards or health and safety hazards
·  Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
·  Conduct regular floor patrols, cash counts and crowd control
·  Conduct departmental key control audits and maintain key control records
·  Maintain computer records of all actions in a Daily Activity Report
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Follow department policies, procedures and service standards
·  Follow all safety policies
·  Other duties as assigned

Qualifications

·  Previous experience in a Security role required
·  College/University certificate, previous security experience
·  Smart Serve certification required (updated if necessary)
·  Valid Ontario Security Guard License
·  High level of physical fitness
·  Bilingual in both official languages
·  Computer literate in Microsoft Window applications required
·  Certification in CPR First Aid required
·  University/College degree in a related discipline preferred
·  Must possess a professional presentation
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Physical Aspects of Position (included but not limited to):

·  Frequent sitting throughout shift
·  Occasional lifting and carrying up to 20 lbs
·  Occasional kneeling, pushing, pulling, lifting