Luxury Sales Manager

Job description

Job Description

Main Duties:

·  Analysis local market trends and competitor activity to identify business leads.
·  Implements sales action plans related to market areas.
·  Develop customer accounts and travel within the local area to drive business to increase market/customer share in all revenue streams.
·  Negotiate room rates/packages with corporate clients.
·  Produce accurate and timely reports that meet the needs of the Director of Sales including the reporting of appointments, calls made and business lead.
·  Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.
·  Proactively prospecting new accounts for the hotel and follow the sales process through to convert into ‘producing’ accounts.
·  Take personal responsibility to ensure that all accounts are properly updated in the system and that the system is utilized to its full capacity. 
·  Maintain up-to-date activity and rate information for each account.
·  Answer customer queries in a prompt and professional manner
·  Conduct daily sales calls.
·  Understand and be in a position to action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.
·  To actively support both: the Assistant Sales Manager and Sales Co-coordinator to carry out their roles effectively (i.e. by ensuring there are enough sales kits available for the week, etc)
·  Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
·  Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client. 
·  Ensure property rates sheets are accurate at all times.
·  Communicate any obstacles to completing action plans to Director of Sales  
·  To arrange and manage familiarization / educational trips in line with business needs.
·  Entertain clients and potential clients in hotel outlets to showcase our property and special “Savoir Faire”.