Sales Manager
Fort (Mumbai) Sales
Job description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart ,
Join us and become a Heartist ®.
Job Description
Catering Sales Management
· Achieve daily targeted number of sales calls with effectiveness
· Develop business leads for the Hotel on a weekly basis
· Prepare monthly list of accounts to penetrate for the following month
· Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
· Prepare monthly action plan for main market segment
· Perform monthly review account profile on room nights production and average rate
· Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
· Responsible for accounts under his/her management , including contracting, updating profile and renewing contracts for banquet events
· Update management on VIP arrivals, meet and greet accordingly
· Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
· Conduct negotiations to achieve the best profit and rates for the Hotel
· Attend hotel clients and local community business events to network and maintain high visibility
· Update Director of Sales & Marketing on market trends and business leads
Other Responsibilities
· Attend all briefings, meetings and trainings as assigned by management
· Maintain a high standard of personal appearance and hygiene at all times
· Be aware of the hotel fire & life safety/emergency procedures
· Perform other reasonable duties assigned by the assigned by the Management
Main Complexity/Critical issues in the Job
· Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests
· Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed
Qualifications
Knowledge and Experience
· Diploma in Tourism / Hospitality Management
· Minimum of 2 years of experience in a similar capacity with proven track records
· Excellent reading, writing and oral proficiency in English language
· Proficient in MS Excel, Word, & PowerPoint
Additional Information
Competencies
· Strong leadership, interpersonal and training skills
· Good communication and customer contact skills
· Service oriented with an eye for details
· Ability to work well in stressful & high-pressure situations
· A team player & builder
· A motivator & self-starter
· Well-presented and professionally groomed at all times