Sales Executive

Job description

Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

·  Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
·  Coordinate all group arrangements
·  Work with group contacts to facilitate program planning and requirements
·  Communicate group needs and specifications to all relevant departments
·  Follow up with Post-Conference reports and review group billings
·  Input all group bookings and update booking activities in the system on a weekly basis
·  Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
·  Maintain gifts inventory and coordinate the sending of gifts to clients
·  Arrange site inspections for potential clients
·  Promote positive relations with clients and attend to all requests expediently and courteously
·  Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
·  Up-sell and promote hotel’s facilities and services  at every available opportunity in order to maximize sales revenue

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Minimum of 2 years of experience in a similar capacity with proven track records
·  Excellent reading, writing and oral proficiency in English language
·  Proficient in MS Excel, Word, & PowerPoint
·  Good communication and customer contact skills
·  Service oriented with an eye for details
·  Ability to work well in high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all times