Royal Service Operator (Part- Time)

Job description

Company Description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

The Royal Service Operator position will be responsible for coordinating all internal and external calls and guests requests to the appropriate department. They will provide follow up calls to our guests to ensure the guests satisfactory.

·  Internal and external communications and coordination of all Maintenance, Housekeeping, Valet Laundry, Valet Parking, Billing Inquiries and Reservations calls.
·  Establish and maintain effective communication process with all the departments (specifically FO, HSKP & MAINT)
·  Ensure service standards are met with respects to guest satisfaction in JD Power and Total Quality Service by ensuring that all guest issues/complaints receive prompt action and follow up
·  Work closely with other department’s to develop ways to improve current practices to ensure excellent delivery of guest service.
·  Coordinate Fairmont Fit requests, preparing baskets, and tracking programs
·  Complete projects as assigned (by Royal Service Manager)
·  Operations of Meridian Mail GAC terminal
·  Operations of paging/radio/and hold-up systems
·  Handling guests, (internal and external) concerns and complaints in a timely and efficient manners to ensure a positive result
·  Handle basic telephone repairs, installations, removals
·  Be familiar with RSI Call Accounting System
·  Handle Paging and Call Parks
·  Proficiency in handling of message-taking
·  Be familiar with working-operation of Email
·  Become familiar with working-operation of Voice Mail
·  Proficiency in procedures of all Emergencies

Qualifications

·  Superior phone etiquette, manners, record keeping and follow-up skills
·  Ability to multi-task and prioritize calls
·  Excellent knowledge of Property MANAGER and Opera Programs
·  Superior organizational skills
·  Ability to work under pressure in a fast paced environment
·  Knowledge of Word, Excel, and Windows ’95 or Windows XP an asset
·  Hospitality degree/diploma and asset
·  Career and result oriented
·  Second language an asset
·  Professional manner, outgoing personality and ability to work on own initiative
·  Available to work overnights and weekends

Additional Information

Additional Information

What’s in it for you?
• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our CSR, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.