Rooms Executive

Job description

Job Description

The position is responsible for coordinating and administrating among rooms division team and correspondence with internal and external stakeholders, organization of the divisional work flow, follow-through on pending projects. He/she is to be a part of various aspect of operation in the delivery of the Raffles Singapore service experience throughout the entire guest journey.

Primary Responsibilities

Manages Administration and General

·  Ensures Rooms Division’s smooth daily operation by performing all tasks in adherence with the code of ethics as issued by Raffles Singapore.
·  Oversees the daily occurrence of departmental expenses for better control and oversight for the end-of-month profit and loss reconciliation.
·  Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication, assists departmental head with administrative duties whenever required/appropriate.
·  Ensures all correspondences, messages, e-mails are responded in timely manner, disseminated accordingly, and remains confidential about all matters of such nature.
·  Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Executes Core Tasks of Guest Assistance

·  Delivers the Raffles Singapore guest experience through a pre & post stay guest correspondence and handling guest inquiry.
·  Upholds a flawless impression and perception of the Raffles Singapore products and colleagues.

Deals with Supplier and Maintains Contracts

·  Takes responsibility for maintaining contracts related to Rooms division and deals with suppliers when modification is necessary.
·  Handles all appointments and keeps track of diaries assigned.

Seeks Constant Improvement of Quality in Product and Services

·  Ensures personal awareness of the activities and services within the hotel in order to promote the property and is responsive to guest inquiries.
·  Ensures all work is followed as detailed in Standard Operation Procedures (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP).
·  Leads the handling and follow up on any security incident, guest complaint, and colleague injured together with the Lobby Manager and always reinforces hotel values.
·  Responds to guest feedback and TripAdvisor reviews.
·  Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
·  Contributes to the hotel’s Corporate Social Responsibility efforts.
·  Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

·  Minimum Diploma in Hospitality Management.
·  Minimum 1 year secretarial or coordinator experience preferably in hospitality or related field.
·  Prior Front Office experience will be an advantage.
·  Excellent communication skills in English and ability to communicate in a second language.

Competencies

·  Possesses strong interpersonal skills.
·  Ascertains and addresses guest and colleague needs and contributes in the team.
·  Motivates individuals and creates and maintains a cohesive team.
·  Focuses on work with an eye for detail and an approachable attitude.
·  Works well under pressure, analyses and resolves problems, and exercises good judgment.
·  Prioritises and organises work assignments and delegates work effectively.
·  Self-motivates and shows good initiative in a dynamic environment.
·  Ensures security and confidentiality of guest and hotel information.
·  Possesses good computer and property management system skills.
·  Embraces and responds to change effectively.

Additional Information

Benefits of Joining Raffles Hotel Singapore

·  5-day Work Week.
·  Duty Meals are provided.
·  Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
·  Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
·  Medical and Wellness Benefit.
·  Comprehensive Insurance Coverage.
·  Local/Overseas Career Development & Growth Opportunities.
·  Holistic Learning and Development Opportunities.