Room Service Order Taker

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. 

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job Description

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·  Ensure all F&B room service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.
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·  Perform as per Rixos standards.
·  Be fully aware of the Rixellence for the day
·  Proper grooming at all times
·  Attend training classes as per schedule
·  Show fullest cooperation and respect within the team and other departments
·  Is aware of the daily activities and has product knowledge of all the hotel facilities
·  To have a excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms.
·  To be well informed about special functions and events held in the hotel on a daily basis.
·  To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
·  To ensure that the product standards are followed as trained.
·  When on a phone with a guest, to address a guest (in accordance with the time ) either by good morning, good afternoon or good evening.
·  Repeats the guest’s orders and call the guest by/her surname by finding out from guest list or from telephone.
·  Responsible for opening and closing the check.
·  To have knowledge of what is being held at the hotel such as banquets, festivals, food promotion, etc.
·  Full knowledge of menu items
·  Clean the order taker’s booth.
·  Follows the standard orders of the long stay guests.
·  To use guest names whenever appropriate.
·  Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
·  He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
·  Other duties as assigned.Assist in Task Force Teams for new openings.

Qualifications

·  Previous hospitality experience
·  Excellent communication skills
·  Strong customer service skills required.
·  Degree in Hospitality / Tourism

Additional Information

What we offer....

·  An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
·  The opportunity to challenge the norm and work in a creative and rewarding environment.
·  Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
·  Great discounts on the entire Ennismore family.
·  Many opportunities to progress and change as part of a global family of brands.
·  Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.