Room Controller

Job description

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

Job Description

As the Room Controller at Fairmont Mumbai, you will be responsible for ensuring the smooth and efficient operation of the Rooms Division, with a primary focus on optimizing room assignments and overseeing the cleanliness and readiness of guest rooms. You will play a crucial role in maintaining high standards of guest satisfaction through effective coordination and communication with various hotel departments.

Key Responsibilities:

· 
Room Assignments and Inventory Management:

·  Coordinate and oversee the allocation of guest rooms based on reservations and guest preferences.
·  Monitor room availability and ensure efficient management of room inventory.
·  Maintain accurate records of room statuses, including arrivals, departures, and room changes.
· 
Quality Assurance:

·  Conduct regular inspections of guest rooms to ensure cleanliness, maintenance, and adherence to hotel standards.
·  Address any issues related to room readiness promptly and effectively.
·  Work closely with Housekeeping and Maintenance departments to resolve any maintenance or cleanliness issues.
· 
Guest Relations:

·  Assist in handling guest requests and complaints related to room assignments and conditions.
·  Ensure timely resolution of guest issues to enhance satisfaction and loyalty.
· 
Operational Support:

·  Coordinate with Front Office, Housekeeping, Engineering, and other departments to ensure seamless operations.
·  Assist in training and development of Room Division staff on room assignment procedures and guest service standards.
·  Collaborate with Revenue Management to optimize room revenue and occupancy.
· 
Reporting and Documentation:

·  Prepare and maintain reports on room occupancy, availability, and maintenance issues.
·  Maintain accurate records of room inventory and status changes.

Qualifications

·  Previous experience in a Rooms Division role within a luxury hotel environment.
·  Strong organizational and problem-solving skills.
·  Excellent interpersonal and communication skills.
·  Ability to work under pressure and handle multiple tasks simultaneously.
·  Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.