Room Attendant, Fairmont Gold (Full-Time)

Job description

Company Description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

·  Consistently offer welcoming, friendly and warm service to external and internal guests.
·  Provide intuitive service, engaging with external and internal guests and anticipating their needs.
·  Foster positive cross departmental relationships to create a seamless experience
·  Supporting company and hotel policies and procedures including the promoting and participation in EES, Health and Safety, and Voice of Guest initiatives
·  Clean and sanitize all assigned  guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning, replenish rooms with supplies
·  Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
·  Consistently update and record all cleaned rooms in provided mobile devices
·  Report any maintenance needs required in guest rooms, service areas and public spaces
·  Communicate any specific guest requests or concerns with a Housekeeping leader
·  Participate in deep cleaning of rooms as required
·  Return and properly tag all lost and found articles in the Housekeeping Office
·  Working safely to prevent injury
·  Performs other related duties and follow hotel standards as assigned/applicable.
·  Will work weekends, holidays and shift work as scheduled

Qualifications

·  Previous housekeeping experience an asset
·  Excellent communication and organizational skills
·  Strong interpersonal and problem-solving abilities
·  Highly responsible & reliable
·  Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
·  Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (included but not limited to):

·  Constant standing and walking throughout shift
·  Frequent lifting and carrying up to 50 lbs
·  Constant kneeling, pushing, pulling, lifting
·  Frequent ascending or descending ladders, stairs and ramps
·  Standing for entirety of 8 hour shift

Additional Information

What’s in it for you?

• Free Meals:  Tasty meals on us every shift.
• Travel Discounts:  Sweet deals at Accor hotels worldwide.
• Dry Cleaning:  Free dry-cleaning for your work gear.
• Skill Up:  Custom learning programs to boost your talents.
• Impact:  Join our CSR, Sustainability, and DEI Committees.
• Level Up:  Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.