Room Attendant

Job description

Company Description

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated   luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Job Description

You are at the heart of the hotel! As a Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. A key focus of the position is ensuring consistent cleanliness standards apply in the rooms and public areas and attending to any guest requests or enquiries. 

The ideal candidate will be energetic, self-motivated, have attention to detail, experience in leading and managing others and have a passion for giving guests an exceptional experience.

What you will be doing:

·  Clean all assigned guestrooms and public areas to standard
·  Take initiative to add a personalised experience for the guest
·  Attending to guests requests and enquiries when needed
·  Take ownership of guests’ privacy and belongings, while ensuring exceptional service.

Qualifications

You’ll excel in this role if you have:

·  Warm and caring personality with an eye for detail
·  Previous housekeeping or customer service experience is an asset
·  Ability to anticipate and focus attention on guest needs, being professional and welcoming
·  Excellent organisational skills and time management
·  Show attention to detail in all tasks performed.

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

·  Discounts for ambassadors, families and friends at Accor Hotels worldwide
·  Complimentary hotel stay package to celebrate your work anniversary
·  Secure parking in the centre of Brisbane for only $10 per day
·  Direct access to Central train station
·  Complimentary food in the ambassador dining room
·  Laundered uniforms.