Robes Person

Job description

Company Description

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

·  Connecting guests to the extraordinary place we call home
·  Discovering a broad offering of career paths
·  Learning and thriving among a group of international hospitality professionals
·  Being passionate about people and attentive to the world - we are globetrotters!
·  Going beyond the walls of our hotel to support our community
·  Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Job Description

Summary of Responsibilities:

Reporting to the Head House Person, responsibilities and essential job functions include but are not limited to the following:

·  Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
·  Treat each and every Guest as a unique individual
·  Anticipate Guests’ needs with thoughtful and personal touches
·  Resolve Guest problems and never saying “no” without offering an alternative
·  Be an ambassador for the Brand, Hotel, Community and Colleagues
·  Be guided by Fairmont core values; respect, integrity, teamwork and empowerment
·  Attend morning briefing to receive all current communications
·  Ensure the correct placement of two (2) robes in each arrival and departure room
·  Ensure coffee makers are clean, in working order and there is an ample supply of items for guest usage
·  Clean coffee mugs and carafes and ensure an adequate stock is placed in floor closets
·  Ensure there is adequate new stock of robes in storage
·  Complete current status of robes and reports at the end of the day
·  Collect product for the Fairmont Fit program and deliver to guest rooms; deliver bottled water to guest rooms
·  Assist Head House Person with delivery of Housekeeping supplies to various areas of the Hotel
·  Assist on guest floors as directed by the Head House Person
·  Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
·  Perform any other duties, tasks, and assignments within your department as required.

Qualifications

Qualifications:

·  Previous laundry or housekeeping experience in a luxury hotel environment is an asset
·  Must possess a strong work ethic and be able to work efficiently in a demanding, fast paced environment
·  Must be physically fit and have the ability to stand, lift, push and pull for long periods during shift
·  Excellent communication and organizational skills
·  Knowledge of all hotel facilities and surrounding area is an asset
·  Physical Aspects of Position (include but are not limited to):
·  Walking, standing, bending, pushing and pulling anywhere from 2 – 6 hours a day
·  Does not lift weights exceeding 25 lbs.
·  Requires constant repetitive motion
·  Environmental stress is high – work in extreme weather conditions, high noise level and utilize hazardous machinery

Additional Information

Physical Aspects of Position (include but are not limited to):

·  Walking, standing, bending, pushing and pulling anywhere from 2 – 6 hours a day. 
·  Does not lift weights exceeding 25 lbs. 
·  Requires constant repetitive motion. 
·  Environmental stress is high – work in extreme weather conditions, high noise level and utilize hazardous machinery.